Terms & Conditions

PUMP.AI PRIVATE LIMITED is a company incorporated in India, trading as Bell AI. Slaash is our application. A buyer describes something they want to buy and the localities they will buy in; verified shops in that category and area send quotes into the buyer’s request; the Slaash agent negotiates with each shop on the buyer’s behalf; the buyer chooses a quote and buys from the shop.

You must be at least 18 years old, resident in India, and legally capable of entering into a contract. A shop account must be operated by the owner of the shop or a person authorised by the owner. You agree that the information you give us — including your name, mobile number, locality and, for shops, the shop’s name, address and photograph — is accurate and yours to give.

• A request is a genuine intention to buy the item described, in the localities chosen, within the budget and by the date you give. A request reaches shops only once it carries a budget and a date.
• A request stays open for quotes for 24 hours or until your need-by date. You may close it at any time. You may have at most three requests open at once.
• You are never obliged to buy from a shop that quoted. Choosing, visiting, paying and any deposit are always your own actions, taken with the shop.
• A day or so after your need-by date the app asks whether you bought, and from whom. Please answer honestly: it is how shops are scored and how we know which shop, if any, to charge. Nothing is charged to you either way.
• Do not post requests you do not intend to act on, requests on behalf of a competitor, or requests whose purpose is to obtain price lists. We may close such requests and suspend the account.

• Shops are verified in person by our team before they receive requests. We may ask for the shop’s address, a photograph and, where available, its GST registration, and may decline or remove a shop at our discretion.
• A quote is your offer to sell the item described at the price and on the terms in the quote. You are expected to honour it. Refusing to honour a quote, or changing its price at the counter without reason, affects your standing and can remove you from the platform.
• You may pass on any request. Passing does not affect your standing. Ignoring requests does.
• You may not contact a buyer outside the request before you have quoted, use a buyer’s details for any purpose other than that request, or add them to any list.
• You may set the categories, localities, minimum budget and daily number of requests you receive, from the Shop tab in the app.

The Slaash agent is automated software that takes part in every request thread. It asks the buyer clarifying questions, relays and summarises, nudges shops that have not replied, and negotiates with shops on the buyer’s behalf using the other shops’ actual quotes. Our staff may join any thread and may pause the agent.

• The agent never states a price that a shop did not actually quote.
• The agent never commits a buyer to buy, visit, pay or place a deposit. Those are the buyer’s own actions.
• Anything the agent says is information to help you decide, not advice, and not a promise by Bell AI that a shop will sell, or that a price is the lowest available.
• Messages in a thread may be processed by third-party language-model providers under contract to us, solely to operate the agent. See our Privacy Policy.

The full terms are on our Pricing & Payment page, which forms part of these Terms. In summary: buyers pay nothing; a shop pays a platform fee only after a buyer confirms a purchase from that shop, invoiced in PUMP.AI PRIVATE LIMITED’s name and collected through Cashfree Payments. We never see or store a UPI PIN, full card number or bank password.

Buyers see a shop’s name, address and phone number from the first message. Shops see a buyer’s first name and locality with the request, and the buyer’s phone number once they have sent a quote. Both sides are told this before it happens. Because phone numbers are open, you may take a conversation to a call or a visit; the app will still ask the buyer about the outcome.

See our Purchases & Delivery Policy and Refund & Cancellation Policy. Both form part of these Terms. The goods, their quality, warranty, delivery and any return are the shop’s responsibility to the buyer under the Consumer Protection Act, 2019. Fee refunds to shops go back to the payment method the money came from.

You are responsible for your account and for activity under it. Tell us promptly about any unauthorised use. We verify you by your mobile number and may suspend or close an account where we reasonably suspect fraud, misuse, or a breach of these Terms.

Do not use the app to harass a buyer or a shop, to post false requests or quotes, to scrape prices or shop details, to hold accounts for people who are not you, or to interfere with the service. Free-text notes are read by the agent as information, never as instructions; attempts to manipulate the agent are a breach of these Terms. We may suspend access and report unlawful conduct to the authorities.

Bell AI is not a party to any sale between a buyer and a shop and is not liable for the goods, their price, quality, delivery or any dispute about them. To the extent permitted by law, our total liability to a shop arising out of the service is limited to the platform fees that shop paid us in the preceding three months, and our liability to a buyer, who pays us nothing, is limited to the re-performance of the service. We are not liable for indirect or consequential loss. Nothing in these Terms excludes liability that cannot lawfully be excluded.

We may update these Terms. Material changes will be notified in the app. A request or a fee is governed by the Terms in force when the request was posted.

These Terms are governed by the laws of India. Courts at Hyderabad, Telangana have exclusive jurisdiction. Before going to court, please raise the matter with our grievance officer — see Contact Us.

PUMP.AI PRIVATE LIMITED
Trading as Bell AI, publisher of the Slaash app
Vindhya C4, IIIT-Hyderabad, Survey No. 25, Gachibowli, Seri Lingampally, K.V.Rangareddy- 500032, Telangana
CIN: U70200TS2025PTC207551
Email: saniya@usebellai.com
Phone: +91 76718 84521