Purchases & Delivery Policy

Last updated: September 2026

This policy explains who supplies what you buy after using the Slaash mobile application published by PUMP.AI PRIVATE LIMITED (trading as Bell AI), and how delivery works.

1. Who you buy from

You buy from the shop, not from Slaash.

Slaash finds shops near you, collects their quotes and negotiates with them for you. When you choose a quote, the purchase itself is a contract between you and that shop. You pay the shop, the shop invoices you, and the shop supplies the goods. Bell AI is not a party to that sale.

2. Where the sale happens

Most purchases through Slaash are completed at the shop: you visit, check the item, pay the shop and take it with you. Some shops offer delivery for items such as furniture. Whether delivery is offered, what it costs and when it happens are part of the shop’s quote and are agreed between you and the shop in your thread.

Slaash does not ship, deliver, hold stock or handle goods, and does not charge for delivery. Any delivery charge is the shop’s, and should appear in the shop’s quote before you agree to it.

3. Where the service is available

Verified shops are onboarded today in Hyderabad: Manikonda, Tolichowki, Gachibowli, for gold & jewellery and furniture. You can post a request from anywhere, but it reaches only shops we have verified, and the app tells you straight away if there are none in your chosen area yet.

4. Timelines

A request stays open for quotes for 24 hours, or until the date you said you need the item by.
Shops usually quote within a few hours. The app shows how many have quoted and how many are yet to reply.
Once you choose a shop, when you visit or receive the item is between you and the shop.

5. Checking what you buy

Check the item at the shop or at handover, exactly as you would with any local purchase: weight, purity and hallmark for gold; finish, dimensions and warranty for furniture. Keep the shop’s invoice. Any warranty, exchange or return is the shop’s, on the shop’s terms, and is enforceable against the shop under the Consumer Protection Act, 2019.

6. If a shop does not honour its quote

A quote is the shop’s offer. If a shop refuses to honour a quote it sent, or changes the price at the counter without reason, tell us from the request in the app or by email. It affects that shop’s standing on Slaash, and repeated reports remove a shop from the platform. We cannot compel a shop to sell, and we do not compensate for the difference, because Bell AI is not the seller.

7. Contact

PUMP.AI PRIVATE LIMITED
Trading as Bell AI, publisher of the Slaash app
Vindhya C4, IIIT-Hyderabad, Survey No. 25, Gachibowli, Seri Lingampally, K.V.Rangareddy- 500032, Telangana
CIN: U70200TS2025PTC207551
Email: saniya@usebellai.com
Phone: +91 76718 84521

Pricing & payment Purchases & delivery Refunds & cancellation Terms Privacy Contact us