Delivery & Collection Policy

An order begins when you send us a photograph of your prescription, or select over-the-counter products, in the app. A registered pharmacist reviews it and prepares an itemised bill, usually within 30 minutes during working hours.

An order is only confirmed once you confirm that bill in the app. Until then, nothing is supplied and no payment is collected.

Medicines are dispensed from licensed pharmacy premises under the supervision of a registered pharmacist. PUMP.AI PRIVATE LIMITED is the seller of record for your order: we take your order, price it, issue your invoice in our own name and collect your payment, and your bill is owed to us.

• Collection from the store counter — the standard method. Your order is packed and held for you; the app tells you when it is ready. Please carry the original prescription.
• Local delivery, where available — in serviceable areas we deliver to the address you confirm in the app.

• Pricing of a prescription: typically within 30 minutes during working hours.
• Ready for collection: typically the same day, once you confirm the bill.
• Local delivery, where available: typically within 24 hours of confirmation.
• Items that must be ordered in from a distributor may take 2–3 working days. We tell you before you confirm the bill if this applies.

These are working estimates and are not guaranteed. Availability, prescription clarity, public holidays and local conditions can extend them. We keep you updated in the app.

Collection from the store counter is free. Where local delivery is offered, any delivery charge is shown on the bill before you confirm it — never added afterwards.

Medicines requiring refrigeration are stored and handed over under cold-chain conditions. For such items we may require collection from the store counter rather than delivery, so the cold chain is not broken.

Check your order at handover. If an item is missing, damaged, incorrect, or short-dated, tell us within 48 hours and we will replace it or reduce your bill. See our Refund & Cancellation Policy for how returns and refunds are handled.

PUMP.AI PRIVATE LIMITED
Trading as Bell AI
Vindhya C4, IIIT-Hyderabad, Survey No. 25, Gachibowli, Seri Lingampally, K.V.Rangareddy- 500032, Telangana
CIN: U70200TS2025PTC207551
Email: saniya@usebellai.com