Last updated: July 2026
If you have a question about your passbook, an order, a bill or a payment, please reach us using the details below — we would rather hear from you than have you wonder.
PUMP.AI PRIVATE LIMITED
Trading as Bell AI
Vindhya C4, IIIT-Hyderabad, Survey No. 25, Gachibowli, Seri Lingampally, K.V.Rangareddy- 500032, Telangana
CIN: U70200TS2025PTC207551
We aim to acknowledge every message within one working day.
For anything about a payment, your daily amount, your UPI Autopay mandate or a refund, email saniya@usebellai.com with your registered mobile number and the order number. Please do not send card numbers, UPI PINs or passwords — we never ask for them, and we do not need them to help you.
If your issue is not resolved to your satisfaction through customer support, you may escalate it to our grievance officer:
Grievance Officer
PUMP.AI PRIVATE LIMITED
Vindhya C4, IIIT-Hyderabad, Survey No. 25, Gachibowli, Seri Lingampally, K.V.Rangareddy- 500032, Telangana
Email: saniya.tanveer@usebellai.com
We acknowledge escalations within 48 hours and aim to resolve them within 30 days.
Our pharmacists can answer questions about dispensing, dosage as written on your prescription, and storage. We cannot diagnose, prescribe, or change what your doctor has written. For medical advice, please consult your doctor. In an emergency, call your local emergency number or go to the nearest hospital.