Last updated: September 2026
This policy explains cancellations and refunds for the Slaash mobile application published by PUMP.AI PRIVATE LIMITED (trading as Bell AI).
Slaash never collects a buyer’s payment.
You pay the shop you choose, on the shop’s invoice. Any refund, exchange or return for the goods is therefore between you and the shop, on the shop’s terms and under the Consumer Protection Act, 2019. Bell AI holds no money of yours and has nothing to refund you.
You can close a request at any time from the app, before or after quotes arrive, at no cost. Closing a request tells the shops that quoted that it is over. You are never obliged to buy from any shop that quoted, and nothing happens to you if you buy elsewhere or do not buy at all.
If a shop does not honour a quote it sent, tell us from the request or by email. It affects the shop’s standing on the platform; see our Purchases & Delivery Policy.
A shop is charged a platform fee only after a buyer confirms in the app that they bought from that shop. No fee is charged for receiving a request, sending a quote, passing, or for a request where the buyer bought elsewhere or did not buy.
If you believe a confirmed purchase was recorded in error — the buyer did not buy from you, or bought something other than what was quoted — raise a dispute from the request in the app within 7 days of the fee being invoiced. Our team reviews the thread and the buyer’s answer and responds within 3 working days. A fee that is withdrawn is cancelled if unpaid, or refunded in full if already paid.
If money leaves a shop’s account but the payment fails, or a fee is paid twice, the amount is returned to the account it came from. This is usually automatic and completes within 5–7 working days. If you do not see the money back within that window, contact us with the UTR or transaction reference and we will chase it with Cashfree Payments and your bank.
Use the request in the app, or email saniya@usebellai.com with your registered mobile number, the request and what went wrong. We aim to respond within 3 working days. If you are not satisfied with the outcome, you can escalate to our grievance officer — see Contact Us.
PUMP.AI PRIVATE LIMITED
Trading as Bell AI, publisher of the Slaash app
Vindhya C4, IIIT-Hyderabad, Survey No. 25, Gachibowli, Seri Lingampally, K.V.Rangareddy- 500032, Telangana
CIN: U70200TS2025PTC207551
Email: saniya@usebellai.com
Phone: +91 76718 84521