Refund & Cancellation Policy

You can cancel an order free of charge at any time before you collect it — or, for delivered orders, before it is sent out. Cancel from the app, or contact us.

If any money has already been taken against a cancelled order, it is returned in full to the account it came from. A cancellation never leaves anything for you to pay.

We will always accept a return, and refund or replace, where:

• the wrong product or the wrong strength was supplied;
• the product is damaged, tampered with, or its seal is broken;
• the product is expired or has an unreasonably short shelf life;
• an item on your bill was not actually handed over to you.

Tell us within 48 hours of receiving your order, with the order number and a photo where relevant. Please keep the product in its original packaging with the batch details visible.

Where a refund is due, we first reduce your bill by that amount, which lowers or ends what is still left to pay. If you have already paid more than the corrected bill, the difference is returned to the account you paid from.

Refunds are started within 3 working days of approval and typically reach your account within 5–7 working days, depending on your bank and payment provider.

Out-of-stock items and partly fulfilled orders work the same way: your bill is reduced by the value of anything we could not supply. No refund, cancellation or shortfall ever pays money out to you — it only reduces what you owe.

If money leaves your account but the payment fails, or you are charged twice for the same day, the amount is returned to the account it came from. This is usually automatic and completes within 5–7 working days. If you do not see the money back within that window, contact us with the UTR or transaction reference and we will chase it with Cashfree Payments and your bank.

If a daily payment is taken after your bill is already fully settled, we return it in full — you do not need to ask.

You can pause or cancel the UPI Autopay mandate at any time, from your own UPI app or from ours. Cancelling it stops all future daily deductions immediately.

Cancelling it does not by itself clear what is still left on medicines you have already received. You can pay that from the app whenever you are able — all at once or a little at a time. Nothing is added for taking longer, and there are no recovery or collection agents.

You can clear whatever is still left whenever you like. The daily payments stop immediately and there is no charge for paying early.

Use the Help section in the app, or email saniya@usebellai.com with your registered mobile number, the order number, and what went wrong. We aim to respond within 3 working days.

If you are not satisfied with the outcome, you can escalate to our grievance officer — see Contact Us.

PUMP.AI PRIVATE LIMITED
Trading as Bell AI
Vindhya C4, IIIT-Hyderabad, Survey No. 25, Gachibowli, Seri Lingampally, K.V.Rangareddy- 500032, Telangana
CIN: U70200TS2025PTC207551
Email: saniya@usebellai.com